All our orders typically ship within a day of receipt. We also provide our customers with the lowest possible shipping rates (US$2.35 per order on average) by using the US Postal Service as our default shipping service - both in the US and internationally - and we do not charge any handling fees. Tracking numbers are provided so orders can be tracked. For international orders tracking is more limited as it generally only tracked until it is handed over to your country's postal services. Please email us at email@example.com if your shipment does not arrive within a reasonable time or if you have any other questions about an order.
Shipping costs are non-refundable in case of returns and/or refunds. Please refer to our Returns and Refunds Policy for further details.
Return and Refund Policy
Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, we can unfortunately not offer you a refund or exchange. To be eligible for a return we may require you to return the item in its original packaging. To complete your return, we require proof of purchase: our original purchase confirmation email to you with the order number.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check with your bank or Credit Card Company: There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Exchanges (if applicable) We only replace items if they were materially defective or damaged at the time of arriving at your address. If you need to exchange it for the same item, please send us an email at email@example.com and send your item to: PO Box 7277, Boulder, CO USA 80306.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or coupon code will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver.
Shipping To return your product, you should mail your product to: PO Box 7277, Boulder, CO USA 80306. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. Consider using a track-able shipping service or purchase shipping insurance, since we cannot guarantee that we will receive your returned item.
Terms and Conditions
1. Limited License
You may not use, frame or utilize framing techniques to enclose the Site, or any individual element or materials within the Site, including without limitation, Paracelsus Labs’ trademarks, logos or other proprietary information, the content of any text, any of the Materials (as defined below), or the layout and design of any page (or form contained on a page) without Paracelsus Labs’ express written consent. Further, you may not use any circumvention tools, meta tags or any other "hidden text" utilizing a Paracelsus Labs name, trademark, URL, or product name without Paracelsus Labs’ express written consent.
3. Site Contents
Paracelsus Labs, its subsidiaries or affiliated companies or third-party providers hold the copyright for all copyrighted and copyrightable materials on the Site, including, but not limited to the text, images, forms, logos, graphics, audio clips, video clips, photographs, and illustrations, including the selection and arrangement of such elements (collectively, the "Materials"). Such Materials are protected by United States and international copyright laws, as well as other intellectual property laws. In addition, the entire Site is copyrighted as a collective work under United States and other copyright laws.
4. Product Purchases and Your Account
When you purchase products or services through our Site, or if you create an account on our Site, you will be required to provide us with a valid email address and in some cases to create a password. It is your sole responsibility to keep your password confidential. You are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Paracelsus Labs of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Paracelsus Labs cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 4.
When you purchase products or services through our Site, or create an account with us, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Site's information request form, and (b) maintain and promptly update your account information to keep it true, accurate, current and complete. If you provide information that is untrue, inaccurate, not current or incomplete, or Paracelsus Labs has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Paracelsus Labs has the right to suspend or terminate your account, cancel your order, and refuse any and all current or future use of the Site (or any portion thereof).
5. Your Communication with Paracelsus Labs
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
6. Paracelsus Labs’ Communication with You
By using this site, you grant permission to Paracelsus Labs to communicate with you to inform you of modifications or additions to our Site, about any of Paracelsus Labs’ products or services, or for such other purposes as Paracelsus Labs deems appropriate, including communications related to contests, incentives and promotions. You may opt out of these communications by sending us an email requesting that we discontinue these communications.
7. Online Conduct
In consideration of your use of our Site, you promise that you will not:
Remove proprietary notices from this Site;
Cause, permit or authorize the modification, creation of derivative works, or translation of this Site without the express permission of Paracelsus Labs;
Use this Site for any commercial purpose, other than for the purchase of products or services from Paracelsus Labs, or for the benefit of any third party or any manner not permitted by the licenses granted herein;
Use the Site in any manner that would violate any applicable law, regulation or ordinance;
Use the Site for fraudulent purposes;
Attempt to decompile, reverse engineer, disassemble or hack this Site, or to defeat or overcome any encryption and/or digital rights management technology implemented by Paracelsus Labs with respect to this Site, and/or data transmitted, processed or stored by Paracelsus Labs;
Take any steps to interfere with or in any manner compromise any of Paracelsus Labs’ security measures or interfere with or disrupt the Site and/or the servers or networks connected to the Site;
Obstruct or otherwise interfere with the normal performance of another person's use of the Site;
8. Our Products
Paracelsus Labs tries to ensure that the representations of Paracelsus Labs products that are included in our Site, including the appearances of our products, are as accurate as possible. However, please recognize that the depictions of our products as they appear on your monitor may differ from those you actually receive. If you are dissatisfied with any of the products or services you receive from Paracelsus Labs as a result of placing an order through our Site, you may return it to us in accordance with our Return Policy.
THIS SITE, AND ALL THE CONTENTS OF THIS SITE, ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY PARACELSUS LABS OF ANY KIND EITHER EXPRESS, IMPLIED OR STATUTORY WITH RESPECT TO THIS SITE, INCLUDING WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING, PARACELSUS LABS DOES NOT WARRANT THAT THIS SITE AND THE FUNCTIONS CONTAINED THEREIN WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THIS SITE AND/OR THE SERVER THAT MAKES SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER HARMFUL CODES, INSTRUCTIONS, PROGRAMS OR COMPONENTS.
YOU ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THIS SITE REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.
10. Limitation of Liability
IN NO EVENT SHALL PARACELSUS LABS BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY OR STRICT LIABILITY OR OTHER THEORY), FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, CONSEQUENTIAL OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE INABILITY TO USE THE SITE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN (INCLUDING WITHOUT LIMITATION ANY LOSS OF DATA, SERVICE INTERRUPTION, COMPUTER FAILURE OR PECUNIARY LOSS) EVEN IF Paracelsus Labs HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOUR ONLY RIGHT WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THIS SITE IS TO TERMINATE YOUR USER ACCOUNT AND DISCONTINUE ANY USE OF THIS SITE.
Some jurisdictions do not allow the limitation of liability, so the foregoing limitation may not apply to you.
11. Applicable Law
By visiting this Web site, you agree that the laws of the state of Colorado, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
Any dispute relating in any way to your visit to our Web site or to products purchased here shall be submitted to confidential arbitration in Boulder, Colorado. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of Colorado. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.
13. Links to Third Party Sites
Links provided to other sites by Paracelsus Labs, if any, are provided as a courtesy only, and the sites they link to are not under the control of Paracelsus Labs in any manner whatsoever. Therefore, Paracelsus Labs is in no manner responsible for the contents of any such linked site or any link contained within a linked site, including any changes or updates to such sites. Paracelsus Labs is providing these links merely as a convenience, and the inclusion of any link does not in any way imply or express affiliation, endorsement or sponsorship by Paracelsus Labs of any linked site and/or any of its content therein.
15. Your Representations and Warranties
You represent and warrant that you:
© March 2014 Paracelsus Labs Inc. All rights reserved.
What information does Paracelsus Labs collect?
How We Use Your Personal Information
Our primary goal is to provide visitors to our Site with an enjoyable and convenient shopping experience. If you place an order through our Site, we use your Personal Information to process your order, send you emails or use your phone number to confirm your order, or otherwise contact you if we have questions in relation to your order. We never share your Personal Information with or provide it to others, other than to our affiliates or service providers who may help in the processing of your orders. In addition, if you order a product though our Site or create an account at our Site, your email address and postal address may be used in order for us to send notices about new products, or other information that your Personal Information tells us might interest you. If you participate in an on-line contest or promotion, we may use the information we collect in the contest or promotion to contact you by email, phone, or mail regarding our products, services, contests and promotions. Information we collect from people who place orders through our Site, establish an account on our Site, as well as information we collect from visitors who do not purchase products from our Site, is used to guide the evolution of the products we offer through our Site, as well as the content and design of our Site. The use of user information in these ways allows us to provide a constantly evolving package of services and products that satisfy the needs, wants and desires of our customers, but always with the priority of protecting individual user privacy. Every visitor to our Site, people who establish an account at our Site, as well as people who purchase products through our Site should be aware that Personal Information may be legally and rightfully disclosed when it is required by law or when we are protecting Paracelsus Labs' rights or property or the rights or property of other Paracelsus Labs visitors, or if we have reason to be believe that other Parties may be interfering with your or our rights and property.
Cookies are small bits of electronic information that a web site can transfer to a visitor's hard drive to help tailor and keep records of his or her visit to the site. As you browse celsusbio.com advertising cookies may be placed on your computer so that we can understand what you are interested in. Our display advertising partners, such as AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with celsusbio.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.
Is my information protected?
You are asked to enter your email address and choose a password when you establish an account at our Site. Your password is known only to you unless you disclose it to others. We rely on you to select passwords that cannot be easily guessed and to safeguard those passwords from disclosure. We highly recommend that you do not disclose your password to anyone. Also, if there are others who use your computer, you should always sign out/log out of the Site and close your browser window when you are done using the Internet. Signing out/logging out helps protect your information if you are using a computer in a public place such as a library. We keep any Personal Information you provide us on servers that are protected by firewalls and other technological means against intrusion or unauthorized access. They are located in a physically secure facility, and only our employees and agents with a need to know the information are given access. However, you should be aware that there is no data that is transmitted over the Internet that can be guaranteed 100% secure in transmission or safe from theft or illegal acquisition. While no amount of security can give a perfect guarantee, you can have a high degree of confidence that the Personal Information you give us is protected from unauthorized access and use.
How Do I Edit My Personal Information?
If you set up an account on our Site, all of your Personal Information will be located in your personal Paracelsus Labs profile. Your profile can be edited at any time once you have signed in with your email address and password. Simply click on the Edit Profile link and make your desired changes. If this fails or does not work, we will edit or delete your profile upon request.
Does Paracelsus Labs disclose the information it collects from its visitors to outside Parties?
In the event goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, the Personal Information of people who have purchased products through our Site or the Personal Information of people who have set up an account with us will, in most instances, be part of the assets transferred. People who have purchased products through our Site, people that maintain an account with us and visitors will be notified via prominent notice on the Site prior to a change of ownership or control of information of our users. Such notification will include information on how to opt out of future use of Personal Information if, as a result of the business transition, information will be used for a purpose different from that stated, or implied, at the time of collection.
Individuals under 13 years of age
Pursuant to the provisions of the 1998 Federal Children's Online Privacy Protection Act ("COPPA"), our policy is to not collect Personal Information from individuals under 13 years of age. We therefore do not knowingly collect such Personal Information. If you are under 13 years of age, you must have a parent or guardian purchase products from this Site for you.
Third Parties links and co-brand relationships
In an attempt to provide increased value to our visitors, we may choose various third Parties web sites to link to, and frame within, the Site. We also participate in co-branding and other relationships to offer other services and features to our visitors and account holders. However, even if the third Parties is affiliated with us, we have no control over these linked sites, each of which has separate privacy and data collection practices independent of us. Data collected by our co-brand partners or third Parties web sites (even if offered on or through our Site) may not be received by us. As such, we have no responsibility or liability for these independent policies or actions, and are not responsible for the privacy practices or the content of any such web sites. These linked sites are only for your convenience and you therefore access them at your own risk.
Questions? Contact us.
If you have a privacy concern regarding the Site or this Policy, and if you cannot satisfactorily resolve it through the use of the Site, you can write to us by email at firstname.lastname@example.org. Alternatively, we can be reached at our postal mailing address: Paracelsus Labs Inc., PO Box 7277, Boulder, CO 80306 Attention: Compliance Officer
© March 2014 Paracelsus Labs Inc. All rights reserved.